Terms and Conditions Page

These Terms and Conditions govern your use of riyzab.co.ke and any transactions you make with us. By accessing or using our website and services, you agree to comply with and be bound by the terms outlined below.

Riyzab General Ventures Ltd reserves the right to update or change these terms at any time. Any updates will be posted on this page.

Use of the Website

You agree to use this site only for lawful purposes. You must not:

• Misuse or interfere with the website’s functionality

• Submit false or misleading information

• Attempt to gain unauthorized access to any part of the website or systems

• Use the site to distribute spam, malware, or offensive content

Product Information

We do our best to ensure all product descriptions, images, and prices are accurate and up to date. However:

• Colours and finishes may vary slightly due to screen differences or production batches

• Availability may change without notice

• Prices may be adjusted due to market or supplier changes

If an item is out of stock or mispriced, we will inform you as soon as possible and offer a replacement, backorder, or full refund.

Orders and Payments

All orders are subject to acceptance and availability.

• You can place an order through the website, WhatsApp, or phone

• Orders are confirmed once payment is received (unless agreed otherwise for large clients or institutions)

• We accept various payment methods including M-Pesa, bank transfer, and cash on delivery (limited areas)

We reserve the right to refuse or cancel an order at our discretion, especially in cases of suspected fraud, pricing errors, or breach of these terms.

Delivery

Deliveries are handled as outlined in our Shipping and Delivery Policy. Delays may occur due to weather, transportation issues, or supplier delays. We will always keep you informed if there are any changes to your delivery schedule.

Risk of damage or loss passes to you once the items are delivered to your address or designated recipient.

Returns and Refunds

Our Refunds and Returns Policy explains your rights to return items, request exchanges, or receive refunds. You are responsible for checking your items upon delivery and notifying us promptly of any issues.

Returns are only accepted under the specified conditions and timelines.

Intellectual Property

All content on riyzab.co.ke—including text, images, product listings, logos, and design—is the property of Riyzab General Ventures Ltd or its licensors and may not be used, copied, or reproduced without written permission.

Limitation of Liability

We are not liable for:

• Any loss or damage caused by misuse of the website

• Delays or failures due to events beyond our control

• Indirect, incidental, or consequential losses arising from using our site or services

Our maximum liability for any claim related to an order is limited to the amount paid for that order.

Privacy

We handle your personal information with care. Please review our Privacy Policy for full details on how we collect, use, and protect your data.

Governing Law

These terms are governed by the laws of Kenya. Any disputes arising from the use of this website or any transactions with Riyzab will be resolved through the appropriate legal channels within Kenya.

Contact Us

If you have any questions about these Terms and Conditions, reach out to us at:

Riyzab General Ventures Ltd
Phone: 0703 516 215
Email: info@riyzab.co.ke